<!--StartFragment--> <br /> <P style="FONT-SIZE: 10pt; MARGIN: 0pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 160%; FONT-FAMILY: '한컴바탕'; TEXT-ALIGN: justify"><SPAN style="FONT-SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 16pt; FONT-FAMILY: '한컴바탕'; LETTER-SPACING: 0pt; TEXT-ALIGN: justify"><A name=#5edb3de6></A></SPAN><br /> <TABLE style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse" height=595 cellSpacing=0 cellPadding=1 width=498 border=1><br /> <TBODY><br /> <TR><br /> <TD style="BORDER-RIGHT: #999999 1.984pt double; BORDER-TOP: #999999 1.984pt double; BORDER-LEFT: #999999 1.984pt double; BORDER-BOTTOM: #999999 1.984pt double" vAlign=center width=498 bgColor=#ffffdd height=595><br /> <P style="FONT-SIZE: 16pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; TEXT-ALIGN: justify"><SPAN style="FONT-SIZE: 16pt; COLOR: #000000; LINE-HEIGHT: 28.8pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: 0pt; TEXT-ALIGN: justify">   </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 14pt; COLOR: #000000; LINE-HEIGHT: 25.2pt; FONT-FAMILY: '휴먼옛체'; LETTER-SPACING: -0.98pt; TEXT-ALIGN: justify">용인시에서는 행정서비스 헌장에서 약속한 사항을 이행하지 못해 </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 14pt; COLOR: #000000; LINE-HEIGHT: 25.2pt; FONT-FAMILY: '휴먼옛체'; LETTER-SPACING: 0.56pt; TEXT-ALIGN: justify">시민께 불편을 드린 경우에 1만원권 상품권으로 보상하는 </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 14pt; COLOR: #000000; LINE-HEIGHT: 25.2pt; FONT-FAMILY: '휴먼옛체'; LETTER-SPACING: -0.98pt; TEXT-ALIGN: justify">『헌장 불이행 보상제』를 실시합니다.</SPAN><br /> <P style="FONT-SIZE: 16pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; TEXT-ALIGN: justify"><SPAN style="FONT-SIZE: 16pt; COLOR: #000000; LINE-HEIGHT: 28.8pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: 0pt; TEXT-ALIGN: justify"> </SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: 0pt; TEXT-ALIGN: justify">❍ </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -1.2pt; TEXT-ALIGN: justify">시 행 일 : 연중 계속</SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: 0pt; TEXT-ALIGN: justify">❍ 보상방법 : 1만원권 문화상품권 및 재래상품권 지급</SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: 0pt; TEXT-ALIGN: justify">❍ 시행기관 : </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -1.08pt; TEXT-ALIGN: justify">시청(감사담당관실, 주민생활과), 차량등록사업소, </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -1.08pt; TEXT-ALIGN: justify">구청(자치행정과, 민원봉사과, 세무과),</SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -1.08pt; TEXT-ALIGN: justify">읍면동 민원실</SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: 0pt; TEXT-ALIGN: justify">❍ </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -0.48pt; TEXT-ALIGN: justify">보상범위 </SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: 0pt; TEXT-ALIGN: justify"> - </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -1.56pt; TEXT-ALIGN: justify">관계공무원이 각종 공부를 착오로 기재․ 발급하여 고객에게 </SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -1.56pt; TEXT-ALIGN: justify">     불편을 준 경우</SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: 0pt; TEXT-ALIGN: justify"> </SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; LETTER-SPACING: -1.2pt; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -1.2pt; TEXT-ALIGN: justify"> - 민원업무를 처리하는 과정에서 관계공무원의 착오․과실로 </SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; LETTER-SPACING: -1.2pt; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -1.2pt; TEXT-ALIGN: justify">    인하여 민원인 </SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; LETTER-SPACING: -1.2pt; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -1.2pt; TEXT-ALIGN: justify">   또는 이해관계자가 동일한 행정기관을 2회이상 방문한 경우</SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -2.76pt; TEXT-ALIGN: justify"></SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; LETTER-SPACING: -1.2pt; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -1.2pt; TEXT-ALIGN: justify"> - </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -1.44pt; TEXT-ALIGN: justify">민원 </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -3pt; TEXT-ALIGN: justify">공무원의 불친절 또는 무성의한 대응으로 민원목적을 원활히 달성 </SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; LETTER-SPACING: -1.2pt; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -3pt; TEXT-ALIGN: justify">      하지 못한 경우</SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: 0pt; TEXT-ALIGN: justify"> </SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: 0pt; TEXT-ALIGN: justify">❍ 보상절차 : 착오확인 → 대장등록 → 상품권 지급</SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #000000; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #000000; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: 0pt; TEXT-ALIGN: justify"> </SPAN><br /> <P style="FONT-SIZE: 12pt; MARGIN: 0pt 20pt; COLOR: #0000ff; TEXT-INDENT: 0pt; LINE-HEIGHT: 180%; FONT-FAMILY: '굵은공한'; LETTER-SPACING: 1.56pt; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #0000ff; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: 1.56pt; TEXT-ALIGN: justify"></SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: #0000ff; LINE-HEIGHT: 21.6pt; FONT-FAMILY: 굵은공한,한컴돋움; LETTER-SPACING: -1.08pt; TEXT-ALIGN: justify"> ※ 기타 문의 : 용인시 감사담당관실 고객만족부서 ☏ 031-324-2135</SPAN></P></TD></TR></TBODY></TABLE><SPAN></SPAN></P>